Run your business, not your admin.

An AI receptionist is an automated system that answers phone calls, books appointments, and routes leads using natural-language processing. It works 24/7 so Australian small businesses never miss a customer call — even outside business hours. According to research from the Australian Small Business and Family Enterprise Ombudsman, missed calls are one of the top revenue leaks for SMEs.

An AI chatbot provides instant customer support on your website, WhatsApp and Facebook. It answers common questions (hours, pricing, bookings) in under 5 seconds, captures leads, and escalates complex queries to your team with full context. The Australian Government's business.gov.au reports that digital adoption — including AI tools — can increase small business productivity by up to 30%.

Most projects are completed within 1–2 weeks. Simple automations (follow-up emails, SMS reminders) can be set up in 3–5 days, while more complex AI voice agents typically take 1–2 weeks including testing and training. No technical skills are required from your team.

Not at all. EriceriaLabs handles all the technical setup, integration and training. You provide information about your current processes and we build automation around your existing tools — CRMs, booking systems, email platforms and communication channels. We then train your team on how to use everything.

EriceriaLabs offers transparent, project-based pricing starting from AUD $800 for basic automation, $1,800 for professional AI voice agents and CRM integration, and custom pricing for enterprise needs. There are no long-term contracts, no hidden fees, and payment plans are available. All packages include setup, training and a support period.

We work with most common Australian business systems including popular CRMs (HubSpot, Salesforce), booking platforms (Calendly, Square), email tools (Mailchimp, ActiveCampaign), communication platforms (WhatsApp, Facebook Messenger), and payment systems (Stripe, Square). We design solutions around your existing tools rather than forcing changes.

Yes. An AI receptionist answers every call instantly — 24/7, including weekends and public holidays. It can book appointments, take messages, answer FAQs and route urgent calls to your mobile. Businesses using AI call handling typically see a 40–60% reduction in missed leads. Automated SMS/email reminders also reduce no-shows by up to 40%.

Yes. If you're not happy with the solution within the first 30 days, we'll fix it or refund your money. All packages include support periods (30–90 days depending on the package) to ensure everything works smoothly. Optional ongoing maintenance is available but never mandatory.